Privacy Policy

Last updated: 22 July 2025

Welcome to EV Windscreen Replacement London ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://evwindscreenreplacementlondon.co.uk/, or contact us via phone, email, or our online forms.

1. Who We Are

EV Windscreen Replacement London is a mobile windscreen repair and replacement service operating in London and the surrounding areas. We are a sole trader business registered in the United Kingdom.

2. What Information We Collect

• Contact Information: Name, phone number, email address, home or vehicle location.
• Vehicle Details: Make, model, registration number, and type of glass needed.
• Payment Information: We do not store credit/debit card details; payments are securely processed.
• Technical Data: IP address, browser type, operating system, and usage data via cookies and analytics tools.

3. How We Use Your Information

• Respond to your service inquiries and bookings.
• Schedule mobile windscreen appointments.
• Provide quotes and invoices.
• Improve our services and customer experience.
• Comply with legal and insurance obligations.
• Send service-related communications (never spam).

4. How We Share Your Data

• We do not sell, rent, or trade your personal information.
• We may share data with service partners (e.g., mobile technicians).
• We may share data with payment providers to process secure transactions.
• We may disclose data if required by law or legal proceedings.

5. Cookies and Analytics

We use cookies to enhance your experience and analyze traffic. You can manage your preferences via your browser. We may also use Google Analytics for insights but do not collect personally identifiable information through it.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and meet legal, tax, and accounting obligations.

7. Your Rights

• Access your personal data.
• Correct inaccuracies in your data.
• Request data deletion where applicable.
• Withdraw consent to marketing.
• Lodge a complaint with the ICO if necessary.

8. Data Security

We apply technical and organizational security measures to protect your data. However, no method of internet transmission or storage is fully secure.

9. External Links

Our site may contain links to other websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here with an updated date.

11. Contact Us

EV Windscreen Replacement London
Email: info@evwindscreenreplacementlondon.co.uk
Phone: +44 7710 264463
Website: https://evwindscreenreplacementlondon.co.uk